FAQ
Find answers to common questions about FORGE XV. Need further help? Email hello@forgexv.com.
How do I choose the right size?
Check the size guide on the product page before ordering. Compare its measurements with a garment you already own and check whether the style has an oversized, relaxed or boxy fit. Sizing varies between garments.
Are your products made to order?
Our apparel is printed or embroidered on demand after you order. Please allow time for production as well as shipping.
How long will my order take to arrive?
Delivery timing depends on the product, production location and destination. Check any delivery estimate shown when ordering. Estimates are not guaranteed arrival dates.
If you need an item for a particular date, contact us before ordering.
Do you ship internationally?
Available destinations and shipping charges are shown at checkout. If your country is unavailable, email us and we will check whether delivery is possible.
How much does shipping cost?
Shipping is calculated at checkout based on your destination and the products ordered.
Will everything arrive together?
Items may be produced at different facilities and arrive in separate parcels.
Can I track my order?
Where a tracked service is used, tracking details will be included in your dispatch notification. Please allow time for the carrier to update its tracking information.
Can I change my order or delivery address?
Email hello@forgexv.com as soon as possible with your order number and the change required. We will check whether it can still be made. Changes may not be possible once production or dispatch has started.
For cancellations and returns, please read our Returns Policy.
Can I return an item?
Standard, non-personalised products can be returned under the cancellation terms in our Returns Policy. Please check your size carefully before ordering. Customers pay return postage when changing their mind or selecting the wrong size.
Clearly personalised products have different cancellation terms. Your rights concerning faulty or incorrectly supplied items remain unaffected.
What if my item is faulty, damaged or incorrect?
Contact hello@forgexv.com with your order number and details of the issue. Photos can help us resolve it quickly. Please keep the item while we arrange the appropriate next steps.
How should I care for my clothing?
Follow the garment’s care label. For printed apparel, wash inside out and avoid ironing directly over the print. Check the product page for any additional care instructions.
Is Australia 2027 an official tournament collection?
No. Australia 2027 is an independent supporter collection by FORGE XV. It is not affiliated with or endorsed by tournament organisers or national teams.
How can I contact FORGE XV?
Use our Contact page or email hello@forgexv.com. For order enquiries, please include your order number.