Returns Policy

At FORGE XV, we want you to choose confidently. Please read the product description and size guide carefully before placing your order.

Choosing your size

Compare the measurements in the product’s size guide with a garment you already own. Fits and measurements can vary between styles.

If you select the wrong size, the cancellation terms below apply. Outside that period, we do not accept returns solely because you selected the wrong size. This does not affect your rights if an item is faulty or not as described.

Cancellations and returns

For standard, non-personalised products, notify us at hello@forgexv.com within 14 days of delivery if you wish to cancel. You then have a further 14 days to send the items back.

Our standard collection designs remain eligible for cancellation even though they are printed on demand.

Returned garments should be unworn beyond what is necessary to assess their fit, unwashed and unaltered, with original labels and packaging retained wherever possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the garment’s nature, characteristics and fit.

You are responsible for return postage when changing your mind or selecting the wrong size. We recommend keeping proof of postage.

How to arrange a return

Email hello@forgexv.com with your order number and the items you wish to return. We will provide the correct return address and instructions.

Please do not send items directly to our fulfilment partners without instructions. Contacting us to cancel within the required period protects your cancellation right; you do not need to wait for our reply to meet that deadline.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

When you cancel an entire order, we also refund the standard outbound delivery charge. Any additional charge for an upgraded delivery service is not refundable.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact hello@forgexv.com promptly with your order number and details of the issue. Photographs can help us resolve the problem, but are not a condition of your statutory rights.

We will provide an appropriate refund, repair or replacement in accordance with your consumer rights and cover necessary return postage.

Personalised products

Products made to your individual specifications or clearly personalised, such as items featuring your own name or bespoke wording, are excluded from change-of-mind cancellation.

This exclusion does not apply simply because a standard collection item is printed after ordering. Your rights concerning faulty or incorrectly supplied products remain unaffected.

Your consumer rights

Nothing in this policy limits your statutory consumer rights. Customers outside the UK may also have mandatory rights under applicable local law.

For assistance, contact hello@forgexv.com.