Shipping Policy

FORGE XV products are printed or embroidered to order. Please allow time for production as well as delivery.

Production and delivery times

Production time is the time needed to prepare your garments before dispatch. Shipping time starts once your parcel has been handed to the carrier.

Timing varies by product, production location and delivery destination. Please check the product page and checkout for any estimates provided. Unless we expressly agree a delivery date with you, estimates are not guaranteed arrival dates.

If you need an order for a particular occasion, email hello@forgexv.com before ordering so we can advise.

Shipping destinations and charges

We offer delivery to the destinations available at checkout. Shipping charges are calculated at checkout based on your address and the products ordered.

If your country is unavailable, contact hello@forgexv.com and we will check whether delivery is possible.

Separate parcels

Products may be fulfilled at different locations and dispatched separately. Items from the same order may therefore arrive on different days.

Dispatch and tracking

We will send a dispatch notification when your order ships. Where a tracked delivery service is used, the notification will include tracking details. Please allow time for the carrier to record its first tracking update.

Delivery address

Please check your delivery address carefully before completing your order.

If you notice an error, email hello@forgexv.com promptly with your order number and the correct details. Address changes may not be possible once fulfilment or dispatch has started.

If a parcel is returned because an incorrect or incomplete address was supplied, we will contact you to arrange the next steps. Any additional delivery charge will be explained before you agree to a resend.

International orders

Orders may be dispatched from a fulfilment location outside your destination country.

Depending on the destination and dispatch location, import duties, taxes or carrier clearance fees may apply. Where these are not collected at checkout, you may need to pay them before delivery. Please check any information shown at checkout and your destination’s import requirements before ordering.

Customs processing may affect delivery times.

Delayed or missing deliveries

If your order has passed its estimated delivery window, or tracking suggests a delivery problem, contact hello@forgexv.com with your order number. We will investigate with our fulfilment partner or carrier and arrange the appropriate next steps.

If tracking shows delivery but you cannot locate the parcel, check with your household, neighbours and any designated safe place, then contact us if it remains missing.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, email hello@forgexv.com with your order number and details. Photographs can help us investigate. Please keep the item and packaging while we arrange the next steps.

Returns and cancellations

Please read our Returns Policy for information about cancellations, returns and refunds.

Nothing in this Shipping Policy limits your statutory consumer rights.

Contact

For shipping enquiries, email hello@forgexv.com and include your order number where available.